Advantage Video Signature
Advantage Video Signature is designed for organizations that own existing video infrastructure but choose to outsource the management and support of their video conferencing. Bridges, Gatekeepers and Endpoints are all supported through this service as part of a monthly management fee for the entire video network.
Features include:
- Firmware Upgrades
- Global Dialing Scheme (GDS) access
- 24/7/365 Help desk
- GCI management and maintenance of VTC equipment
- GCI generated usage reports as requested by customer
- 24/7 access to GCI video test center
- Video Network Monitoring
- High Profile Concierge Service
- Infrastructure and Endpoint Support
- Bridge/MCU and Video Infrastructure Management
- Call Control and Gatekeeping Management
Customer Advantages:
- A single point-of-contact: We are your single point of contact for ALL maintenance issues, support, upgrades and replacement. You make one call - that's it!
- Secure and Simplified video conferencing.
- We own the issues: If a maintenance problem does arise, we own the issue until it is resolved. Our 24/7 Complete Care support services and technicians ensure the most timely response and resolution of your critical videoconferencing services.
- Our technicians are manufacturer certified: Other vendors promise similar support, but leave you scratching your head when the issue goes unresolved - even after that second visit.
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