Advantage Video Support
Advantage Video Support is a real-time management and monitoring solution designed for customers who do not choose or cannot support the management, maintenance, and repair of their video conferencing system. Support covers everything from equipment repair to applying software upgrades to direct shipment of a replacement device in the event of an equipment failure. Coupled with 24/7/365 help desk support and technicians who will assist with remote configuration once a unit is onsite, Support delivers peace of mind.
Features include:
- 24/7/365 Help Desk
- RMA support
- Endpoint troubleshooting
- Firmware Upgrades
- GCI management and maintenance of VTC equipment
- GCI monitoring of VTC equipment through a centralized management platforml
- GCI generated usage reports as requested by customer
- 24/7 access to GCI video test center
- Access to GCI's network assistance services
Customer Advantages:
- A single point-of-contact: We are your single point of contact for ALL maintenance issues, support, upgrades and replacement. You make one call - that's it!
- We own the issues: If a maintenance problem does arise, we own the issue until it is resolved. Our 24/7 Complete Care support services and technicians ensure the most timely response and resolution of your critical videoconferencing services.
- Our technicians are manufacturer certified: Other vendors promise similar support, but leave you scratching your head when the issue goes unresolved - even after that second visit.
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